Social Media Response Guide

It is important to remember that everyone has the right to share his/her opinions, whether positive or negative. However, there will be times when appropriate actions are needed in response to particular posts. Your first instinct should not be to delete a post because you disagree with it. If possible, use the opportunity to solve a problem or generate a productive discussion. UCLA has created this response guide to help you determine how to handle posts.

While UCLA supports free speech activities, UCLA social media sites are for official University activities and must comply with University policies prohibiting discrimination and harassment.   For any post involving the promotion of violence, or which are believed to be discriminatory, harassing, defamatory or obscene do the following:

  1. Do not respond to the post.
  2. Print and save a copy of the post for your records. Include the date when it was originally posted and who posted it.
  3. Notify your immediate supervisor.
  4. Consult with the Office of the Campus Counsel as to appropriateness of removal of the post and taking further action.

 Download Social Media Response Guide (PDF)